Quality Policy Statement

TDA is committed to providing efficient and effective services that contribute to regeneration of our local area and help deliver economic benefits to the community that meets the requirements of our local customers. However, our multi-disciplinary professional offer makes us a popular choice for many public sector and commercial clients across the South West and we aim to become a leading provider. To achieve this goal we will:


  • Identify and understand our customers’ requirements and ensure we have the expertise to meet their needs
  • Maintain open, honest and professional working relationships with our customers and be approachable, helpful, prompt and efficient when dealing with them
  • Ensure our systems are as customer friendly as possible
  • Encourage customer feedback to help us improve performance and services
  • Keep TDA Customer Charter up to date and available to our customers


  • Understand and manage our processes to ensure they are performed effectively, efficiently and safely and, where applicable, in a manner that achieve customer specified Key Performance Indicators (KPI’s)
  • Sustain quality excellence through continual improvement of processes and services
  • Ensure that we identify and meet the training and development needs of TDA staff in order for them to fulfil their duties and strive for continuous improvement
  • Set and achieve quality objectives
  • Maintain a documented quality management system that complies with the requirements of applicable legislative and regulatory standards


  • Endeavour to use reliable and competent contractors and suppliers who share our commitment to delivering effective and efficient services that meet our customer requirements

This policy will be communicated to all staff, along with the customer charter, and will be periodically reviewed by the senior management to ensure its continuing suitability.

Steve Parrock

Chief Executive

Date: 23.9.20